Voyago Privacy Policy
Your Privacy Matters to Us
Last Updated: 10 May 2026
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our privacy practices, please contact us at privacy@voyago.tours.
1. What Information We Collect
1.1 Information You Provide Directly
When you book a trip with Voyago, we collect:
- Name, age, and contact information (email, phone, address)
- Passport information and nationality
- Emergency contact information
- Travel preferences and dietary requirements
- Health and medical information (if relevant)
- Payment information (credit card, bank details)
- Trip feedback and comments
1.2 Information Collected Automatically
When you visit our website or use our services, we automatically collect:
- Device information (IP address, browser type, operating system)
- Website usage data (pages visited, time spent, links clicked)
- Cookies and similar tracking technologies
- Location information (if you permit)
2. How We Use Your Information
We use your personal information for:
- Booking and managing your trip
- Processing payments and refunds
- Communicating with you about your booking
- Providing customer support
- Sending marketing communications (with your consent)
- Improving our services and website
- Complying with legal obligations
- Ensuring safety and security
3. Who We Share Your Information With
3.1 Service Providers
We share your information with trusted service providers who help us deliver your trip:
- Hotels and accommodations
- Airlines and transportation providers
- Payment processors
- Travel insurance providers
- Email and communication services
3.2 Legal Requirements
We may disclose your information when required by law, such as:
- Government requests or legal orders
- Immigration and customs requirements
- Investigation of fraud or security issues
3.3 What We Do NOT Do
- ✗We do NOT sell your personal information to third parties
- ✗We do NOT share your information for marketing purposes without consent
- ✗We do NOT disclose sensitive information like payment details
4. Data Security
We implement industry-standard security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure payment processing
- Access controls and authentication
- Regular security audits
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies & Tracking Technologies
5.1 What Are Cookies?
Cookies are small files stored on your device that help us recognize you and improve your experience.
5.2 How We Use Cookies
- To remember your preferences
- To track shopping cart items
- To analyze website usage
- To serve personalized advertisements
5.3 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect website functionality.
6. Your Privacy Rights
You have the right to:
- Access your personal information
- Update or correct inaccuracies
- Request deletion of your data
- Opt out of marketing communications
- Request a copy of your data in portable format
To exercise these rights, please contact us at privacy@voyago.tours.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Fulfill legal obligations
- Resolve disputes
After the purpose is fulfilled, we securely delete or anonymize your information. You can request deletion at any time, subject to legal requirements.
8. Marketing Communications
We may send you marketing emails and SMS messages about new trips, special offers, and updates. You can opt out at any time by:
- Clicking the unsubscribe link in any email
- Replying STOP to any SMS
- Contacting us at privacy@voyago.tours
9. Third-Party Links & Services
Our website may contain links to third-party websites and services. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.
10. Children's Privacy
Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it immediately.
11. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than Indonesia. By using our services, you consent to such transfers. We take appropriate measures to protect your information during international transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@voyago.tours
- WhatsApp: +628136726570
- Address: [Voyago Office Address, Indonesia]
- Hours: Monday - Friday, 9:00 AM - 6:00 PM Indonesia Time (GMT+7)
Data Protection Officer
For data protection inquiries, you may also contact our Data Protection Officer at dpo@voyago.tours.
Your privacy is important to us. We are committed to transparency and protecting your personal information.